About Us

Have questions? Give us a call at 636.939.3397.

What to Expect

On your first visit you will be asked to complete some basic informational forms. Upon completing your initial consultation, recommendations will be made to help you reach your desired outcome.

Have questions? Give us a call at 636.939.3397.

Company Policies

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

Because your appointment time has been saved especially for you, a 4 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone who may be waiting for an appointment to schedule.

• If you fail to give a 4 hour advance notice you will be charged a “no show/late cancellation fee” equal to 1/2 the amount of your missed appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for
whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.

Arriving late
Appointment times have been arranged specifically for you. If you arrive late your
session may be shortened in order to accommodate others whose appointments follow
yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment received, you will be responsible for the “full” session.

Out of respect and consideration to your therapist and other customers,
please plan accordingly to be on time.

GROUPONS/LIVING SOCIAL NO SHOWS

Due to the fact that groupons are a very heavily discounted service no shows are considered REDEEMED…last minute cancellations (first offense) will be assessed a $15 rescheduling fee (second offense) you may use it for the amount you paid to apply to a regular priced serviced after that it is considered redeemed.  We respect your time please show us the same courtesy.

OTHER GROUPON/LIVING SOCIAL POLICY

Because evening and Saturdays are considered PRIME time appointments a slight “PRIME TIME” fee may be assessed for appointments scheduled at those times.

Thank you for observing our policies.  This enables us to give you the highest quality of time and service possible.

Have questions? Give us a call at 636.939.3397.